7-Day Hassle-Free Returns & Exchanges Policy

At Attirity, customer satisfaction and quality craftsmanship are at the core of everything we build. We want you to be completely confident with your fit and purchase. If you are not fully satisfied with your order, we offer a straightforward 7-day return and exchange policy across India.

1. Return & Exchange Window

You have 7 calendar days from the date your package is delivered to initiate an exchange or return request.

2. Eligibility Criteria for Returns & Exchanges

• Items must be unworn, unwashed, and in their original pristine condition.
• All original tags, packaging, and brand security labels must be intact.
• Any promotional items or gifts received with the order must also be returned.

3. Applicable Fees & Shipping

• Exchanges (Size/Fit/Defect): 100% Free. We arrange complimentary reverse pickup from your doorstep.
• Returns: Free reverse pickup. We do NOT charge any restocking fees.

4. Defective or Damaged Products

Every Attirity piece undergoes thorough quality checks. However, in the rare event that you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photos at hello@attirity.com or WhatsApp +91 95415 07663. We will immediately ship an express replacement at zero cost to you.

5. How to Initiate a Return or Exchange

You can initiate a return in under 60 seconds through any of the following channels:

• Self-Service Portal: Log into your Attirity Account at attirity.com/account/returns and select the item you wish to return or exchange.
• WhatsApp Support: Message our live support circle directly on WhatsApp at +91 95415 07663.
• Email Support: Send your Order ID and issue details to hello@attirity.com.

6. Refund Timeline & Methods

• Prepaid Orders: Refunds are credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days after the returned product passes quality inspection at our warehouse.
• Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via UPI or NEFT within 3–5 business days after bank details are provided.

7. Order Cancellation Policy

Orders can be cancelled before dispatch directly from your account page or by contacting support. Once an order is dispatched from our fulfillment facility, it cannot be cancelled in transit but can be returned within 7 days of delivery under this policy.

Contact Us for Support

Attirity Innovations Pvt. Ltd.
Gulberg Colony, Main Road, Hyderpora, Srinagar, Jammu & Kashmir, India 190014
Email: hello@attirity.com | Phone / WhatsApp: +91 95415 07663
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

Last updated: September 2, 2026